How I work with multiple people and priorities

July 4, 2018

Some virtual assistants specialise either by client sector or the services they provide.  I prefer not to have a niche as I love the variation of working with different clients on a whole different range of tasks.  Plus I think I’d get bored doing the same thing day in and day out.

So how do I keep track of my different clients’ priorities?


I am really strict with my time.  I plan what I need to work on as soon as I wake up in the morning.  Because I work around my family commitments, I know that I only have a finite number of hours in the day.  Ultimately my clients trust me to help them run their businesses so my day has to run with almost military precision.


I use my notebook to keep details of client conversations and use my Google calendar to set myself reminders or block out time to devote to a particular client or task.  I’ve tried using other online list-making systems, but to be honest I find that leaves me with notes all over the place.


When I am doing transcription I have headphones on, my fingers are typing and my feet are controlling the pedal.  I couldn’t physically do anything else at the same time if I tried!  (Maybe play the harmonica but no one has asked me to do that yet!)

When I really need to focus, I turn my social media notifications off; I don’t want Facebook  or LinkedIn pinging up all over the place when I am doing a client’s expenses or formatting a 400-page document.


I keep in regular contact with my clients to find out what their priorities are for that week or month.  None of my clients use me full-time. My clients aren’t 9-5ers and they don’t expect me to be either.


Sometimes I’ll have multiple client deadlines all at the same time.  Then I just have to plough through it – maybe sometimes doing it in chunks so it doesn’t become overwhelming.  But it can mean late nights and early starts.  A change of scenery often helps to clear my head so I’ll take my dog Annie out for a walk … plus I work from home so there is always something that needs sorting out!


If you think you might need some help to keep your plates spinning, let’s chat over a coffee!

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